PRIVACY POLICY
Assistimate Estimating Services, LLC dba Assistimate Property Loss Consulting
Effective Date: 07-31-2026 · Version: 2.0
1. WHO THIS POLICY IS FOR
This Privacy Policy describes how Assistimate Estimating Services, LLC dba Assistimate Property Loss Consulting (“we,” “us,” “our”) collects, uses, and shares information when you visit https://www.assistimate.com (the “Site”), register an account, submit a project, or communicate with us by email, telephone, or SMS/text message.
Our services are offered to businesses and professionals in the United States and Canada, not to consumers or to property owners in their personal capacity. Our Terms of Service govern our services, and §12 and §13 of those Terms also address our use of the materials you submit and the deliverables we prepare. Where this Policy and the Terms of Service address the same subject, read them together; the Terms of Service control as to contractual rights.
If you are a property owner whose information was submitted to us by a contractor, public adjuster, or other professional, please read §5 below.
2. INFORMATION WE COLLECT
2.1 Device Information (collected automatically)
When you visit the Site we automatically collect:
· Device data — browser type, IP address, time zone, operating system, and information about cookies on your device.
· Browsing data — pages viewed, referring websites, search terms used to find us, and how you interact with the Site.
We collect this using cookies (data files placed on your device, often with an anonymous unique identifier), log files (recording IP address, browser type, internet service provider, and timestamp), and web beacons, tags, and pixels. For information about cookies and how to disable them, see allaboutcookies.org.
2.2 Account and Contact Information
When you register an account, place an order, or communicate with us, we collect your name, business name, mailing address, email address, telephone number, billing information, and any other details you provide.
Payment cards. Card payments are processed by our PCI-DSS-compliant payment processors. We do not store full payment card numbers or security codes. Where a saved payment method appears in your account, it is a token maintained by the processor. See §6.1.
2.3 Project Information
When you submit or authorize a project, we collect the materials and information you provide about it, which may include, but are not limited to, property addresses, dates and descriptions of loss or damage, imagery (photographs, video, drone imagery, and 3D or spatial captures), measurements, inspection and engineering reports, insurance policy documents and correspondence, claim information, and the names and contact details of property owners and other parties.
We refer to §2.2 and §2.3 together as “Personal Information,” and to all of the above as “Information.”
3. HOW WE USE INFORMATION
We use Information to:
· Perform the services — prepare, revise, and deliver the deliverables you order, including inspection, review, scoping, code research, and estimating work;
· Administer your account and payments — process orders and payments, issue invoices, and maintain records;
· Communicate with you — order confirmations, project updates, service messages, responses to inquiries, and, subject to your preferences, marketing communications;
· Support and defend our work — quality assurance, training, responding to revision requests, and establishing, exercising, or defending legal claims;
· Prevent risk and fraud — screening for potential risk, fraud, or misuse of the Site or services;
· Improve our services and the Site — analyzing use of the Site, the effectiveness of our communications, and the performance of our services; and
· Comply with law — meeting legal, regulatory, tax, and recordkeeping obligations, and responding to lawful requests.
4. DE-IDENTIFIED AND AGGREGATE INFORMATION
We create de-identified and aggregate information from the projects we perform — for example, statistics about the types of loss and damage we encounter, how frequently particular scope elements appear, characteristics of the properties and projects we work on, seasonal and regional volume patterns, and measures of our own performance.
This information is not personal information. It is stripped of identifiers so that it does not identify, and cannot reasonably be linked to, you, your client, any property owner, any specific property or address, or any specific loss.
We may use, retain, disclose, license, or sell de-identified and aggregate information for any lawful purpose, including developing, improving, and offering products and services, and we may continue to do so after your account or a project ends.
Third-party platform data is excluded. We do not extract, redistribute, resell, or commercialize pricing data, price lists, or other content published or licensed by the third-party estimating platforms we use. Our rights under this section extend only to information we generate ourselves, and are in all cases subject to the terms of our agreements with those platforms.
We maintain such information in de-identified form, do not attempt to re-identify it, and require recipients to agree not to attempt to re-identify it.
5. INFORMATION ABOUT PROPERTY OWNERS AND OTHER THIRD PARTIES
Much of the Project Information we receive concerns people who are not our customers — most often the property owner whose loss is the subject of the project.
We act as a vendor to the professional who submits the project. We do not have a relationship with that professional’s client, we do not decide what information is collected about them, and we do not contact them. We process their information only to perform the services our customer ordered, and in accordance with our agreement with that customer.
Our customer is responsible for the lawfulness of that collection and disclosure, including any notice or consent required from the property owner, as provided in §6.5 of our Terms of Service.
Requests concerning project information. Where we process information on behalf of a customer, we act as that customer’s vendor and at that customer’s direction. Any request concerning that information should be directed to the business that collected it and engaged us, which controls the information and is responsible for responding to it. We assist our customers with such requests only as our agreement with them and applicable law require.
6. HOW WE SHARE INFORMATION
6.1 We do not sell personal information
We do not sell or rent personal information. We do not disclose personal information to third parties for their own marketing purposes.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. SMS/text messaging originator opt-in data and consent are not shared with any third party for any purpose.
See §4 regarding de-identified and aggregate information, which is not personal information.
6.2 Service providers
We share Information with service providers who perform functions on our behalf and are permitted to use it only for that purpose:
· Payment processing — PayPal, Square, Stripe. See their respective privacy policies at their websites.
· Analytics — Google Analytics. See Google’s Privacy Policy; you may opt out at the Google Analytics Opt-out page.
· Hosting, storage, communications, and software — including our website host, email and file storage providers, and the estimating platforms we use to prepare deliverables.
6.3 Legal and protective disclosures
We may disclose Information to comply with applicable law, to respond to a subpoena, warrant, court order, or other lawful request, to enforce our agreements, to establish or defend legal claims, or to protect the rights, property, or safety of any person.
6.4 Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, Information may be transferred as part of that transaction, subject to this Policy.
7. SMS / TEXT COMMUNICATION
We may collect your phone number for the purpose of sending SMS/text communication that relates to customer service, order updates, and transactional alerts. We will only send SMS/text messages if you explicitly opt in.
By providing your phone number, you agree to receive SMS/text communication from us, but only if you opt in to such messages. You can opt-out of receiving these messages at any time.
· Opt-in. You will only receive SMS/text messages from us if you explicitly opt in.
· Opt-out. If you no longer wish to receive SMS/text messages, you can opt out at any time by replying “STOP” to any SMS/text message we send. After opting out, we will not send you any further SMS/text messages unless you opt in again.
· Frequency. Message frequency varies with your project activity.
· Rates. Message and data rates may apply.
· Carriers. Neither we nor the mobile carriers are liable for delayed or undelivered messages.
8. COOKIES, ANALYTICS, AND TRACKING SIGNALS
We use the technologies described in §2.1 to operate and improve the Site.
Do Not Track. We do not currently alter our data collection practices in response to a browser “Do Not Track” signal.
9. SECURITY
We maintain administrative, technical, and physical safeguards designed to protect Information against unauthorized access, disclosure, alteration, and loss. These include access controls and role-based permissions, encryption in transit, encrypted storage, vendor due diligence, and staff training.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for the security of the systems and links you use to send us materials.
If we experience a security incident affecting Information, we will notify affected parties and authorities as required by applicable law.
10. DATA RETENTION
We retain Information for as long as needed to perform the services, maintain business and tax records, resolve disputes, defend legal claims, and comply with legal obligations.
· Project materials and deliverables. As described in §11.6 of our Terms of Service, we may delete submitted materials and deliverables twenty-four (24) months after a project is completed or terminated. You should keep your own copies.
· Materials you host. Where you provide materials by link, portal, or other hosted format, §6.8 of our Terms of Service requires you to maintain access for twenty-four (24) months. We do not preserve hosted materials on your behalf.
· Account and transaction records. Orders, invoices, payment records, and related business records are retained for seven (7) years following the last transaction on your account, to meet tax, accounting, and recordkeeping requirements.
· De-identified and aggregate information. Retained indefinitely, as described in §4.
Deletion requests. You may ask us to delete Information at any time using §11. We will honor the request except where we are required or permitted to retain Information — including to complete an open project, to maintain financial and tax records, to comply with law, or to establish or defend legal claims. De-identified and aggregate information already created is not affected by a deletion request.
11. YOUR CHOICES AND HOW TO CONTACT US
Marketing communications. You may opt out of marketing emails using the unsubscribe link in any such message, or by contacting us below. Transactional and service messages about your account and projects are not marketing and will continue.
Access, correction, and deletion. Depending on where you are located, you may have rights to access, correct, delete, or obtain a copy of personal information about you, and to appeal a denial of such a request. To make a request, contact us below. We may need to verify your identity and your authority before responding, and we will respond within the period required by applicable law.
Contact:
· Phone: 541-714-3331
· Email: service@assistimate.com
· Mail: Assistimate Estimating Services, LLC dba Assistimate Property Loss Consulting, 2397 NW Kings Blvd, #123, Corvallis, Oregon 97330
12. THIRD-PARTY LINKS
The Site may contain links to third-party websites. Those sites have their own privacy policies, and we are not responsible for their content or practices. Review their policies before submitting information to them.
13. LOCATION OF PROCESSING
We operate in the United States, and Information is processed and stored in the United States. If you submit Information from Canada or elsewhere, you consent to its transfer to and processing in the United States, where data protection laws may differ from those in your jurisdiction.
14. CHANGES TO THIS POLICY
We may update this Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Policy on this page with a new Effective Date and version number. Where a change materially affects how we use information already collected, we will provide notice as required by applicable law.
END OF PRIVACY POLICY